Privacy Policy

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We collect personal information about you in various ways, such as when you provide it at our shop, on our Website, via text messages or on the telephone. The types of personal information we may collect include:

Contact information (such as name, postal address, email address, and mobile or other telephone number);

Username and password if you have registered an account with us;

Payment information (such as your payment card number, expiration date, authorisation number or security code, delivery address, and billing address);

Purchase, return, wish list and transaction information;

Customer service information (such as customer service inquiries, comments and history);

Device information

Photographs, comments and other content you provide;

Social media information;

Contact information you provide about friends or other people you would like us to contact; and

Information we may obtain from our third-party service providers.

In addition, when you visit our Website, open our emails, use our apps or interact with our related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you for the purposes described below, and to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, please note, however, that without cookies you may not be able to use all of the features of our Website.

We also may collect information about the location of the mobile device or tablet used to access the Website (“Location Data”). Location Data includes: (a) the location of the mobile device or tablet derived from GPS or WiFi use; (b) the IP address of the mobile device or tablet or internet service used to access the Website; and (c) other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs. If you do not want us to collect Location Data from your device, please delete the app or disable the location settings on your device or tablet. Note, however, that disabling the location setting may affect your ability to access and use that app.

Information we collect will only be used as described in this Policy. If you choose not to provide certain information, we may not be able to provide you with requested products, services or information.

We may use the information described above in one or more of the following ways, and we may seek specific consent prior to such use, depending on your jurisdiction:

to provide our Website and its contents to you;

to provide requested products and services including, as applicable, order confirmation, billing, and delivering products or services;

to process and track orders;

to respond to comments, questions, or concerns;

to prevent and detect fraud and other unlawful activity, claims and other liabilities;

to identify, offer, and contact you with personalised content and advertising.

to conduct market research, surveys, and similar inquiries to help us understand trends and customer needs across product categories or customer groups;

to keep a record of our interactions with you if you place an order or otherwise deal with us over the telephone or online;

to notify you of changes to our Website or any products or services we offer;

for marketing and promotional purposes;

to verify and validate your identity to reduce credit risk;

to ensure that your shopping experience is as easy and pleasant as possible;

to carry out our obligations and enforce our rights; and

to comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

We do not disclose personal information we collect about you, except as described in this Policy. We may share personal information with service providers who perform services on our behalf. These service providers are permitted to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, and provide web hosting, analytics and marketing services. 

We may release your personal information if we are required to do so by law or court order, to enforce or apply our Terms of Use or if we believe in good faith that such release is necessary or appropriate to protect the rights, property, or safety of our company.

We enforce commercially reasonable security measures online and in our physical facilities to protect against the loss, misuse, disclosure, or alteration of personal information provided to us. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose or transmit to us.

If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.

Our websites are not for use by children. Please let us know if a child under the age of 13 has provided us with personal information online.

By providing information on or through a Website you are consenting to the collection, use and disclosure of such personal information as described in this Policy. You may withdraw your consent at any time by contacting us.

You can contact us to edit or remove your personal information from our database. We will keep it as long is necessary and/or permitted by law.